Common Fitbit Problems and How to Fix Them!

Fitbit smartwatches and fitness trackers are among the best wearables that can keep track of health and fitness activities. Unlike some smartwatches and activity trackers, Fitbits come at an affordable price hence considered by many. Despite Fitbit Watches being good and affordable there are common problems they may develop and for that, I’ve created this post to help you fix them.

In summary, the most common problems you may encounter while using Fitbit include Fitbit not charging, touchscreen not working, Fitbit not counting steps, not syncing, not sending notifications, not tracking sleep, the band keeps falling off, battery draining so fast, and more.

In this post, I will highlight the 9 most common Fitbit problems, their causes, and probable solutions. Without wasting time let’s get down to it!

10 Most Common Fitbit Problems and Their Solutions

1. Fitbit Not Charging

Your Fitbit Charge, Versa, Luxe, or Sense is not charging probably because you have placed the charger wrongly. Check your charger; make sure it is properly connected to the watch and the charging port or charging adapter.

Dirt could also be the reason your Fitbit won’t charge, therefore, clean your Fitbit, especially around the magnetic charging contacts, and then try to charge it.

2. Fitbit Touchscreen Not Is Working

The screen on your Fitbit is not touching because the water lock mode is still active. Remember, the water lock mode on Fitbit prevents the screen from touching and the buttons from pressing until it is disabled.

So, first, disable the water lock mode on your Fitbit and then try using the screen to see if it begins touching. You can disable the water lock mode on Fitbit by tapping the middle of the screen twice.

The other reason the screen won’t work is because the watch is frozen. To fix a frozen Fitbit restart it and after restarting the screen should respond to touch. Here’s a complete guide on how to restart Fitbit watches.

3. Fitbit is Not Counting Steps

Another common problem you may encounter is Fitbit not counting steps or counting steps inaccurately. Usually, Fitbit won’t count steps because the GPS settings on the paired phone and watch itself are having signal interference issues. Make sure you are working out at a place with zero GPS signal interference and the steps on your Fitbit should count and be accurate.

4. Fitbit is Not Tracking Sleep

You may also experience a problem like your Fitbit not tracking sleep. Most of the time Fitbit does not track sleep because it has developed minor software issues. The best way to fix a minor software issue on Fitbit is doing restart.

The other reason your Fitbit won’t track sleep is that it is not properly placed on the wrist. Remember, Fitbit uses your heart rate data to monitor sleep, therefore, place the watch properly on the wrist and you should be able to track sleep.

5. Fitbit Bands Keep Detaching

After years of using Luxe, Charge 4, Charge 5, Versa 3, or Sense their bands may begin falling off because they are not holding firmly on the Fitbit body. To fix this problem get new Fitbit bands to replace the older ones.

6. Fitbit Won’t Sync

You may also have a problem where your Fitbit won’t sync with your phone. Fitbit will immediately stop syncing with your phone when the Bluetooth connection is lost.

To force your Fitbit to sync with your phone restart Bluetooth on your paired phone (turn Bluetooth off and back on).

Also, you can fix the problem by deleting the Fitbit app from your device and then downloading it again, once you’ve downloaded the Fit app set it up with the watch and then try to sync.

7. Fitbit Is Not Sending Notifications  

Your Fitbit Charge, Versa, or Sense may stop sending text, call, and reminder notifications even with the notification on because Bluetooth is turned off. Check your phone’s Bluetooth connection and turn it back on if it went off. Here’s a post that gets notifications on your Fitbit working again.

8. Fitbit Is Draining So Fast

You may also have a problem where your Fitbit is draining battery quickly hence going off in minutes.

Usually, Fitbit Charge 3, Charge 4, Charge 5, Versa 2, Versa 3, and Sense drain battery fast because the built-in GPS is left on. As much as the GPS feature is important make sure it is off when not in use to conserve the battery.

How long is a Fitbit Battery Supposed to Last? After charging Fitbit to 100% it should last for 5 to 7 days without the GPS mode turned on.

9. Fitbit is Not Turning On

You may wake up one morning, and try to turn on your Fitbit but it won’t turn on. The first thing you need to do when Fitbit won’t turn on is connect it to the charger and leave it on the charger for 30 to 60 minutes. The reason for this is, that your Fitbit might have completely drained, and leaving it connected to the charger could revive it.

If after 60 minutes your Fitbit Versa 2, Versa 3, Versa 4, Charge 5, Luxe, or Sense still doesn’t turn on try to push the power button a little harder. Possibly the button needs a little bit of push to reach the power ON contacts to turn Fitbit on.

You can also use a toothbrush to scrub around the power button to remove any tiny stuck debris or dirt preventing the power button from moving. With the button freely moving, you should be able to turn your Fitbit on with ease.

10. Fitbit Heart Rate Not Working

Another issue that users may encounter with their Fitbit is the heart rate not working. There are various possible reasons why Fitbit heart rate is not functioning, such as a glitch, the heart rate monitor being turned off, loose bands, or outdated firmware.

Related Guide

Frequently Asked Questions

1. How Do I Bring My Fitbit Back to Life?

If you store your Fitbit for long its battery will get drained and the watch won’t turn on. To bring the watch back to life connect it to power with the provided charging cable and let it stay connected to power for 30 to 60 minutes. You should see your Fitbit turn on once it gets the slightest charge; that’s how easily you can bring your dead Fitbit back to life.

2. Why Does Fitbits Stop Working?

A Fitbit smartwatch or fitness tracker will stop working either because it is out of charge or it has served its time (about 2 to 3 years). When I say Fitbit has served its time I mean, you need to get yourself a new Fitbit.

3. How Many Years Does a Fitbit Usually Last?

Fitbit is estimated to last 2 years. However, it might even last longer depending on the usage pattern.

Final Thoughts on “Fitbit Common Problems and How to Fix”

Fitbit watches are the best options when you want an affordable smartwatch or activity tracker. Unfortunately, even the most expensive Fitbit can develop problems. Luckily, this post outlines the 9 most common Fitbit problems and solutions; use the outlined solutions to fix the problems.

Are you still having problems? Get in touch with Fitbit Customer Support here.

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Jashon Kanaiza

I’m Jashon Kanaiza, a lover of life, books, gadgets, and coffee. I spend hours testing, researching, reviewing, and troubleshooting wearable tech by an array of brands. My goal with JayFinity is to help you push your wearable to its limit. From tips to how-to guides to reviews, you deserve the best wearable information – without a paywall behind it.

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