Fitbit Touchscreen Not Working (Let’s Fix It!)

The only watch you can operate a Fitbit smartwatch or activity tracker is through its display which is touchscreen. Unfortunately, several users have complained the screens on their Fitbit Watches are not responding to touch, and that makes using the watch impossible. Here are several reasons why the touchscreen on your Fitbit Versa, Luxe, Inspire, Sense, Charge 3, Charge 4, or Charge 5 is not working hence leaving you on a stuck screen that won’t swipe.

Why is my Fitbit not responding to touch? Your Fitbit Versa, Luxe, Inspire, Sense, Charge 3, Charge 4, or Charge 5 touchscreen is not working, or responding to touch because it’s frozen, a system glitch has happened, the water lock mode is active, or the screen protector was not correctly installed hene causing interference. Additionally, your Fitbit won’t respond to touch because it is wet.

Fortunately, each of the causes mentioned above can be fixed to get your Fitbit smartwatch or activity tracker touchscreen working again.

Without wasting time, let’s discuss the causes of the Fitbit touch screen not working and see what we can do to make it responsive again.

 7 Reasons Your Fitbit Touchscreen is Not Working

1. The Display Might be Wet

As the screen on your paired phone, the screen on your Fitbit will have problems responding to touch if there’s water on it.

After swimming or showering with any Fitbit smartwatch or activity tracker, make sure you wipe the screen display completely dry before using. Wiping the water on your Fitbit Sense, Versa, or Charge will make sure the screen stays responsive to the touch.

2. Your Fingers Might be Wet or Dirty

Your Fitbit Watch is having a hard time responding to taps and touches because your fingers are either wet or dirty.

After getting into contact with water ensure you have wiped your hands dry using a towel or dry piece of cloth before using Fitbit.

In addition, don’t use Fitbit with dirty hands; wash your hands clean and dry them well then use your Fitbit and it should touch immediately.

3. Fitbit Might have Developed a Glitch

Possibly, your Fitbit smartwatch or activity tracker is unresponsive touch because a glitch has occurred. Glitches on Fitbit may happen because of staying for long without restarting. To get the screen on your Fitbit Sense, Versa, Inspire, or Charge to start working try to restart it. To restart your Fitbit follow the steps below:

  1. Swipe down on the clock screen.
  2. Tap on the Settings icon.
  3. Under the settings option find the Restart Device option and restart your Fitbit.

 Alternatively, you can restart your Fitbit by pressing and holding the side button for 10 seconds to trigger a restart process.

4. Your Fitbit Might be Frozen

Your Fitbit, Sense, Charge, Inspire, Luxe, or Versa screen is not touching because the device is frozen. Like a glitch, a frozen Fitbit smartwatch or fitness tracker can be fixed using a simple restart.  Follow the Fitbit restart steps highlighted earlier.

5. The Screen Protector Might be the Problem

I would encourage you to buy your new Fitbit a screen protector + a case. A screen protector with a case will protect your Fitbit screen from dirt, scratches, and cracks.

However, a screen protector may interfere with touch especially when inappropriately applied to Fitbit. That means it is possible your Fitbit screen won’t respond to touch because the screen protector was not installed correctly.

Here are two options can get the touchscreen of your Fitbit working again! First, uninstall the screen protector from the watch and have it installed properly, or do away with the screen protector completely.

6. Fitbit Needs Updating

Fitbit released software updates for their smartwatches and activity trackers from time to time. It is possible you are still using the outdated version of Fitbit OS, and that might be the reason the Fitbit touchscreen won’t respond to touch. Update your Fitbit Sense, Charge, Inspire, Luxe, or Versa and it should resume touching.

7. The Water Lock Mode is Active

The display on your Fitbit Watch is stuck, won’t work, or swipe because the water lock mode is still on. The purpose of the water lock mode is to prevent the screen of your Fitbit, Sense, Charge, Inspire, Luxe, or Versa from registering taps and touches while in the swimming pool or shower.

You definitely must have forgotten to turn off the water lock mode after swimming. You need to turn the water lock mode off to get your Fitbit to start responding to touch and taps.

But how do you turn off the water lock mode on Fitbit? To turn off the water lock mode on Fitbit follow the easy steps below:

  1. Wipe the Fitbit dry.
  2. Tap on the screen twice (in the middle) for Fitbit Inspire and Luxe to turn off the water lock.
  3. To turn the water lock on smartwatches (Fitbit Sense and Versa) press and hold the side button.

Frequently Asked Questions

1. How Do I Fix My Fitbit Touch Screen?

No need to worry when the screen on your Fitbit Sense, Charge, Inspire, Luxe, or Versa won’t respond because there are fixes to get it to respond.

2. Why is My Fitbit Not Responding to My Touch?

Although our list includes 6 common reasons for Fitbit not touching, two of them are the most common.

The most common reasons your Fitbit screen isn’t responding to touch is because the water lock mode is active or a glitch has developed. Turn the water lock off if on or restart your Fitbit to make it respond to your touch.

Final Thoughts

A Fitbit smartwatch or fitness tracker with a touchscreen that won’t work can be fixed so; you don’t need to worry much if you have such.

With this post, you will have a chance to get the touchscreen on your Fitbit Ace, Charge, Sense, Inspire, Luxe, or Versa to start working. Just follow, the simple bits of advice provided in this post, and your Fitbit should respond.

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Jashon Kanaiza

I’m Jashon Kanaiza, a lover of life, books, gadgets, and coffee. I spend hours testing, researching, reviewing, and troubleshooting wearable tech by an array of brands. My goal with JayFinity is to help you push your wearable to its limit. From tips to how-to guides to reviews, you deserve the best wearable information – without a paywall behind it.

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